Support Center

To reset your password:

1. Click "Forgot Password" on the login screen
2. Enter your email address or username
3. Check your email for a password reset link
4. Follow the link and create a new password

If you don't receive an email within a few minutes, contact your system administrator.

Common solutions for audio issues:

• Check that your microphone and speakers are properly connected
• Verify the correct audio devices are selected in Settings > Audio
• Ensure Ombrex Pro has microphone permissions
• Check your system volume settings
• Try using a different audio device
• Restart the application

Desktop: Updates are usually automatic. You can check for updates manually in Settings > About > Check for Updates.

Mobile: Update through your device's app store (App Store for iOS, Play Store for Android).

Web: No updates needed—you always use the latest version.

Yes! You can use Ombrex Pro on multiple devices simultaneously. Your calls, messages, and settings will sync across all devices. Simply log in with the same credentials on each device.

Bandwidth usage depends on what you're doing:

• Voice calls: 100-500 kbps per call
• Video calls (SD): 1-2 Mbps
• Video calls (HD): 3-4 Mbps
• Messaging: Minimal (< 10 kbps)
• Screen sharing: 500 kbps - 2 Mbps

Yes, Ombrex Pro uses enterprise-grade security:

• End-to-end encryption for all communications
• Secure authentication protocols
• Regular security updates
• Compliance with industry standards
• Data privacy protection

Call recording is available in Business, Agent, and Supervisor editions. All participants are notified when recording starts.

Ombrex Pro offers different editions for different needs:

• Office Edition: Essential features for everyday business users
• Business Edition: Advanced collaboration tools for teams
• Agent Edition: Specialized tools for call center agents
• Supervisor Edition: Management and monitoring tools for supervisors

Learn more about editions →