Ombrex Pro Desktop

Overview

Ombrex Pro Desktop is a powerful unified communications application designed to streamline your business communications. With crystal-clear HD voice calls, instant messaging, video conferencing, and advanced call management features, Ombrex Pro Desktop transforms the way you work.

Application Screenshots

Main Interface

Call Interface

Contacts Management

Messaging

Settings Panel

Call History

Video Conference

Advanced Features

Office Edition

The Office Edition is designed for everyday business users who need essential communication features.

Features

• Voice Calls: Make and receive HD quality calls with advanced call controls
• Video Calls: Face-to-face communication with colleagues
• Instant Messaging: Quick text communication with individuals or groups
• Presence Status: See who's available in real-time
• Call History: Track all your calls with detailed logs
• Contact Management: Organize and manage your contacts
• Voicemail: Visual voicemail with transcription
• Call Transfer: Transfer calls seamlessly

Business Edition

The Business Edition includes all Office Edition features plus advanced collaboration tools for teams.

Additional Features

• Conference Calls: Host multi-party audio conferences
• Screen Sharing: Share your screen during calls
• Call Recording: Record important calls for reference
• Advanced Call Routing: Customize how calls are handled
• CRM Integration: Connect with popular CRM systems
• Team Collaboration: Enhanced team communication features
• Call Queue Management: Manage incoming call queues
• Reporting: Detailed call reports and analytics

Agent Edition

Specifically designed for call center agents with tools to handle high call volumes efficiently.

Agent-Specific Features

• Agent Dashboard: Real-time status and metrics
• Queue Management: Handle multiple call queues
• Wrap-up Codes: Tag calls with disposition codes
• Quick Dialing: Speed dial and click-to-call
• Call Scripts: Access call scripts and knowledge base
• Performance Metrics: Track your performance in real-time
• Break Management: Schedule and manage breaks
• Customer Information: View customer details during calls

Supervisor Edition

Comprehensive tools for supervisors to monitor, coach, and manage agent performance.

Supervisor Tools

• Real-time Monitoring: Monitor agent status and calls
• Call Monitoring: Listen in, whisper, or barge into calls
• Wallboard: Visual display of queue statistics
• Agent Management: Manage agent availability and assignments
• Advanced Reporting: Comprehensive reports and analytics
• Call Distribution: Control call routing and distribution
• Quality Management: Monitor and improve call quality
• Historical Reports: Access detailed historical data

Ombrex Pro for Teams

Ombrex Pro integrates seamlessly with Microsoft Teams, bringing advanced telephony features to your Teams environment.

Installation

System Requirements

Installation Steps

1. Download the installer

   Visit ombrex.com and download the appropriate installer for your operating system.

2. Run the installer

   Double-click the downloaded file and follow the installation wizard.

3. Complete the setup

   Accept the license agreement and choose your installation location.

4. Launch Ombrex Pro

   Once installed, launch the application and enter your credentials.

5. Configure your settings

   Set up your audio and video devices, notification preferences, and other settings.

Hardware Recommendations

Audio Devices

For the best experience, we recommend using a quality headset. See our Supported Headsets page for a complete list of compatible devices.

Network Requirements

• Minimum Bandwidth: 100 kbps per call
• Recommended Bandwidth: 500 kbps per call for HD audio
• Video Calls: 1-2 Mbps for standard definition, 3-4 Mbps for HD
• Latency: Less than 150ms recommended
• Jitter: Less than 30ms recommended